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Get in touch

Contact us.

Reach the right team directly. General questions, customer support, editorial corrections, legal and privacy, and partnership or clinician inquiries each have a dedicated address so your message gets to the person who can answer it.

Response times: same or next business day for general and support. Legal and editorial within 5 business days.

PureBariatric does not provide medical, nursing, or emergency care. If you are experiencing a medical emergency or urgent post-operative symptom, call your local emergency number or contact your bariatric surgical team immediately.

Choose the right channel

General & media

Questions about the platform, media requests, general feedback, or you're not sure where to start.

Customer support

Purchase questions, Foundations access, Journal app help, refunds, technical issues.

Editorial & corrections

Corrections to published content, citation questions, or feedback on our methodology.

Legal & privacy

Privacy requests, scope of practice, data handling, DMCA, terms of service, or other legal inquiries.

Clinicians and partners

If you are a bariatric surgeon, dietitian, psychologist, clinic, or research group interested in referral partnerships, content collaboration, or educational licensing, please write to hello@purebariatric.com with a short note about your organisation and the collaboration you have in mind. We aim to respond within 3 business days.

A note on scope. PureBariatric is education and self-management support. We are not a clinical service, we do not diagnose or prescribe, and we do not accept patient referrals in the clinical sense. We are happy to discuss patient education partnerships that complement your clinical care.

Send a message

If email is not convenient, use the form below and your message will be routed to the correct address. All fields required.

By sending, you agree to be contacted by email at the address you provided. We do not share your details. See our privacy notice.

Company details

PureBariatric is operated by 2800977 Alberta Inc., a Canadian corporation based in Alberta, Canada. Written correspondence can be directed to legal@purebariatric.com.